Introduction
At Shri Balaji Book Distributors, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Return Period
You have 48 Hours from the date of delivery to initiate a return.
2. Eligibility for Returns
- Condition: The items must be unused and in the same condition that you received them.
- Packaging: Items must be in their original packaging, including all tags, labels, and accessories (if applicable).
- Receipt: Proof of purchase (order confirmation or receipt) must be provided.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used books if they are not in resalable condition.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
4. How to Initiate a Return
- Contact Us: Contact our customer service at shribalajibooks617@gmail.com / +91 730333 9764 to request a Return Merchandise Authorization (RMA) number.
- Return Process: Once you receive the RMA number, securely package the item(s) and include the proof of purchase.
- Shipping: Ship the items back to us at the address provided in the RMA response.
5. Return Shipping Costs
- Customers are responsible for paying the shipping costs for returning items unless the return is a result of our error (e.g., receiving the wrong item or a defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [xxxxx]. We cannot guarantee that we will receive your returned item.
6. Refund Process
- Upon receiving your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process your refund to the original payment method used at the time of purchase.
- Please note that the refund may take some time to reflect in your account, depending on your bank or credit card company.
7. Exchanges
- If you need to exchange an item for a different one, please follow the same process as a return and place a new order for the desired item.
8. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 2 days of delivery. We will provide a replacement at no additional cost or issue a full refund.
9. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us:
- Email: shribalajibooks617@gmail.com
- Phone: 7303339764, 011-35838126
- Address: SHRI BALAJI BOOK DISTRIBUTORS, B,3/16 BASEMENT NEAR LIC BUILDING ANSARI ROAD DARYAGANJ NEW DELHI 110002.
